IT Support Specialist

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. Greystone Technology , a New Charter Company, is a people-driven IT organization looking for creative, self-accountable professionals. We’re looking for curious, driven people who want to do meaningful, challenging, and rewarding work. If you’re ready to learn, grow, solve problems, and bring your full self to the table, we’d love to meet you. We don’t just solve technical issues. We focus on understanding the real problem first. That means asking questions, listening, and taking a thoughtful, consultative approach instead of jumping straight to solutions. If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here. At Greystone, a New Charter Company, we are seeking a Technical Engineer 1 (in other companies this person could hold the title of IT Support Specialist, Help Desk Technician, Desktop Support Technician) to provide responsive front-line technical support and resolve day-to-day technology issues for our Managed Services clients. This is a remote position open to candidates located within the United States. Core Responsibilities The Technical Engineer 1 is responsible for working within the Front Edge Support team to support the Managed Services teams. The objective of Front Edge Support is to resolve quick and basic technical user requests for our Managed Services clients. This includes, but isn’t limited to: Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing appropriately and within SLA Resolve 50% or more support tickets worked and route misplaced Back Office tickets to the appropriate resources Manage tickets and documentation consistent with processes in the Service Delivery Handbook Answer incoming calls with enthusiasm and offer excellent phone presence and listenin