IT Systems Administrator

We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 3,200 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them. We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a Junior IT Systems Administrator to provide daily technical support. Office-based in Belgrade, Serbia The scope of responsibilities will include: Responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems Responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.) Responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.) Is responsible for documentation of system problems and resolutions Assists with providing basic IT training to PSI staff, at the discretion of Training & Resourcing College or University Degree preferably in Computer Science or a related field At least 5+ years of experience in IT Microsoft Certified Desktop Support Technician (MCDST) training is a plus Related experience in systems and network administration Knowledge of basic systems administration tools and processes Proficiency in English and Serbian, written and spoken Ability to plan, multitask and work in a dynamic team environment Advanced communication, collaboration, and problem-solving skills If you feel it is time to make your skills and knowledge visible within a growing