IT Systems Engineer

The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery. Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems. Works closely with other IT teams to ensure the highest levels of operational excellence. Specific Duties and Responsibilities: • Lead endpoint-related development/implementation activities. • Create and maintain all aspects of end user systems standardization strategy, including asset life cycles • Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO • Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.). • Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets. • Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards. • Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support. • Automate software installation, configuration, and uninstallation activities and procedures • Document maintenance and troubleshooting procedures • Develop operations procedures and tools to improve operational efficiency and reliability for client systems • Integrate operational procedures and automation to improve consistent delivery • Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integra