Junior IT Operations Engineer

What’s the Opportunity At Distilled, we're looking for a Junior IT Operations / L1 Helpdesk Engineer to join our team and help deliver a fantastic technology experience for our employees. This is a hands-on role focused on supporting our people, maintaining our office technology, and ensuring employees have the tools and support they need to do their best work. You'll work closely with the IT Operations team, providing day-to-day support across hardware, software, meeting rooms, onboarding, and office technology while developing your skills across modern cloud-based platforms such as Google Workspace, Okta, Jamf, Microsoft 365 and Freshservice. This role is ideal for someone who enjoys solving problems, helping people, learning new technologies and taking ownership of their work. Please note: This role requires 4 days per week onsite at our centrally located Dublin office, with flexibility to work remotely on the remaining day. What will I be doing As a Junior IT Operations Engineer, you'll play a key role in supporting employees and maintaining the smooth operation of our technology environment. You'll work across a wide variety of technologies while building your skills and experience in a supportive team environment. Employee Support & Service Delivery: Providing remote and onsite IT support for employees across the business, troubleshooting hardware, software, application and device issues and responding to both walk-up requests and helpdesk tickets. Assisting employees with Google Workspace, Okta, Microsoft 365 and other business applications, maintaining high levels of customer service and communication throughout, and escalating issues appropriately when required. Onboarding, Offboarding & User Lifecycle: Preparing laptops and equipment for new starters, including purchasing and shipping as needed. Assisting with employee onboarding and offboarding activities, including creating and updating user accounts, groups and permissions. Ensuring devices, application