Junior - IT Product Support - Service Desk Agent

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees. The IT PRODUCT SUPPORT - SERVICE DESK AGENT provides reliable L2 application support, ensuring that incidents, service requests, standard changes and operational questions are triaged, investigated, resolved or escalated in line with ITIL good practices, GAMP5 expectations and applicable eQMS procedures. eQMS is now used across multiple divisions, business lines, lab sites and regions, with increasing volumes driven by go-lives, migrations and D4 onboarding. Support must cover normal operations plus go-live hypercare, post-hypercare stabilization and release deployment periods. Operational topics include scheduler issues, synchronization issues, client signature file / queue issues, reporting export failures, save/check-in technical errors and formatting view issues. Support req