Junior VIP Manager

Who we are Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict where real-world outcomes become tradable markets. Built for players who live online and move fast, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment. VIP at Duelbits is not a support function, it’s a core commercial system, driving retention, long-term value, and player loyalty. What we are looking for We’re looking to engage a JR VIP Account Manager to support and execute across our VIP portfolio. This role is designed for someone with a strong foundation in customer support within gaming or iGaming, looking to step into a more commercial, player-focused environment. Operating in alignment with a Senior VIP Manager, this role supports execution across player engagement, retention, and VIP portfolio activity. This is an execution-focused role with a clear pathway into full VIP portfolio ownership. What you will be doing VIP Portfolio Support & Execution Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks. Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager. Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines. Maintain accurate records of player interactions, offers, and portfolio actions. Player Engagement & Retention Deliver proactive, timely communication with VIP players to support engagement and retention. Assist with onboarding new VIP players and ensuring a smooth early-stage experience. Support reactivation and retention initiatives designed by senior VIP leadership. Contribute observations on player preferences, behaviour, and feedback. Portfolio Insight & Development Surface insights on player behaviour, preferences, and engagement patterns. Build understanding of player value, incentives, and lifecycle dynamics. Contribute to