Junior WFM Product Manager (Verint)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Miratech is looking for a Workforce Management Product Manager to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use. Key Responsibilities Support the Product Manager in executing the Workforce Management product roadmap. Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features. Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing. Coordinate delivery activities for platform enhancements, upgrades, and new functionality. Analyze workforce management processes and identify opportunities to improve forecasting, scheduling, sta