L2 IT Support Engineer

We're looking for a customer-focused L2 IT Support Engineer to join a leading Australian Managed Services Provider (MSP), supporting businesses across Microsoft cloud, workplace technology, and modern IT environments. In this role, you'll become the primary technical support contact for one of our key customers, providing day-to-day support across Microsoft 365, Windows devices, user administration, and business applications. You'll build strong relationships with end users, resolve technical issues, and help ensure their technology enables them to work productively every day. This is an excellent opportunity for someone with Level 1.5 or Level 2 support experience who enjoys solving technical problems, delivering exceptional customer service, and continuing to grow their technical expertise within a collaborative MSP environment. About the Client You'll be joining an Australian Managed IT Services Provider that partners with businesses to deliver reliable technology support, cloud services, and modern workplace solutions. The team specializes in Microsoft 365, cloud infrastructure, end-user computing, networking, and managed IT services, helping customers maximize productivity while providing responsive, high-quality technical support. Working within a collaborative remote team, you'll have the opportunity to develop your technical skills while supporting a diverse range of business technologies. Ideal Profile We're looking for someone who has: Previous experience in Level 1.5, Level 2 Service Desk, or Internal IT Support. Experience supporting Microsoft 365 environments. Strong knowledge of Windows desktop and laptop troubleshooting. Experience with user onboarding, offboarding, and identity management. Experience supporting users via phone, email, and remote support tools. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritize multiple support requests while maintaining excellent attention to