Lead Partner Operations Manager (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Lead Partner Operations Manager plays a critical role in driving process excellence and enablement for our GPS Partners. Reporting to the Sr. Manager Partner Operations, this role collaborates on partner enablement initiatives, assists with partner sales research and helps design and deliver partner training and informational forums as well as management of partner designed systems and tools. The role will also support sales goals for the GPS organization, while enhancing cross-functional alignment and operational efficiency. The Main Responsibilities Support operational and enablement processes for our GPS Partners through training and communication programs Serve as a partner advocate within GPS Sales and Operations Collaborate on performance dashboards for executive reviews Conduct partner sales research as needed to resolve partner sales tagging or tracking issues for the purpose of partner compensation Partner with cross-functional teams to implement partner strategies and monitor effectiveness. Attend operational and risk-focused meetings with stakeholders to ensure timely follow-up and accountability. Drive continuous improvement in business operations processes, with a focus on partner