Lead Product Designer - Benefits Servicing

Become a part of our caring community As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care. Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana. Humana At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions. Overview As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care. Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana. Key Responsibilities Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals. Collaborate with product, e