Lead Product Manager

ABOUT THE ROLE Peloton is seeking an experienced Lead Product Manager to define and execute the future of our commercial software and digital experiences for operators - commercial gym & health clubs owners alongside hotels, universities, and residential fitness facility managers. As a key driver for this major company priority, you will drive the product strategy and lifecycle building experiences to monitor, manage and customize our equipment & software. You will define innovative solutions in support of both commercial operators & exercisers needs to improve operator NPS and raise the quality bar for operator tools. As a Lead PM on the Commercial Software team, you will bridge the gap between high-level strategy and technical execution, acting as an autonomous strategic lead and a hands-on builder. You will take on complex, ambiguous problems - making tough calls to ensure you balance building the right user experience with impacting business outcomes. You will report to a Director of Product Management and collaborate closely with cross-functional teams to deliver a world-class, connected experience in commercial fitness environments. YOUR DAILY IMPACT AT PELOTON Be a thought leader across the company for your domain. Develop and execute a comprehensive product strategy, owning & driving core metrics including operator NPS, 0-90 day issue rate, and customer support cost reduction Partner with Customer Support, Service & Installation Teams, Engineering, Hardware, Research, Analytics & Design to deliver holistic user experiences with both the operator and exerciser in mind Drive alignment across the organization, get leadership on board with key strategic decisions while communicating clearly & concisely to keep cross-functional partners informed and inspired Dive deep into user data, user research, testing, and competitive analysis to identify opportunities, define success metrics, and design product experiments Manage the full product lifecycle from concept to l