Lead Program Manager - GTM

Overview Cotiviti is seeking a lead program manager to lead go-to-market programs that drive the client experience, value attainment, growth, retention, and renewals. This individual contributor role sits at an intersection of client experience and revenue operations, leading programs that prioritize the client experience and help our go-to-market teams deliver measurable, durable value. You will bring structure, data, and cross-functional coordination to renewal cycles and client health, partnering closely with sales, client success, marketing, and finance. Responsibilities Design and manage end-to-end programs including timelines, milestones, and cross-functional dependencies Partner with finance, operations, implementations, sales and client engagement leadership to protect the client experience and identify value at-risk, coordinating action plans that also support revenue attainment Conduct regular pipeline inspection surfacing risks and gaps that could affect client value realization, renewals, and growth Prepare board- and executive-level reporting, translating program data into clear, decision-ready narratives Serve as a connective force across sales, client engagement, marketing, finance, and operations, driving cross-team collaboration and shared accountability on go-to-market programs Collaborate with GTM Operations on enablement materials, playbooks, and training that equip client-facing teams to execute retention and renewal strategies consistently Own program governance, including providing regular reporting metrics to leadership Facilitate cross-functional working sessions to remove blockers and keep programs on track Identify process gaps in the client lifecycle and lead improvement initiatives from problem definition through rollout Monitor client experience signals and translate insights into program adjustments to improve satisfaction Manage program documentation, communication cadences, and stakeholder updates to keep all partners aligned Complet