Lead, Quality

Role Summary The front-office Quality Lead owns quality outcomes for the CRM, C&I, and Web teams — leading a small group of QA analysts and QE engineers day to day, while acting as the single point of contact for quality within those teams' sprint cycles, releases, and design conversations. This is a hands-on people-leadership role: part coach and career-manager for the team, part quality strategist for three product areas, and part operational owner for release quality on the teams covered. The role treats quality as a responsibility shared between QA and engineering, not something QA backstops alone — making that shared ownership real on each covered team, day to day, is core to the job. It reports to the Engineering Manager of Quality and is one of two Lead-level roles rebuilding the layer between individual QA/QE contributors and quality leadership (the other, on the Commodity Market Ops side, is filled by an internal promotion already in motion). Key Responsibilities People leadership — run a regular 1:1 cadence and THRIVE conversations with every QA analyst and QE engineer on the covered teams; hold a real career-development picture for each person (not everyone wants formal goals, and that's legitimate) and delegate in ways that grow people rather than just offload work; coach, set growth plans, and manage performance day to day; take an active role in interviewing as the team grows; escalate people issues to the EM of Quality when they exceed the Lead's authority to resolve. Quality point of contact — be the go-to person for quality within CRM, C&I, and Web: attend sprint planning and story refinement, write or review acceptance criteria, and surface risk before it reaches UAT rather than after. Build visible signals — escaped-defect trends, coverage, recurring production issues — so quality health is evident before someone has to ask. Sprint & functional test ownership — own who is doing what: assign and coordinate sprint testing and functional test coverag