Lead ServiceExperience Designer (Remote, TX, US)

Req ID: 385018 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead ServiceExperience Designer to join our team in Remote, Texas (US-TX), United States (US). Service Design/Experience Lead Launch by NTT DATA We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities. Launch What's Next in Service Design We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact. This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters. What You'll Build Lead Strategic Client Transformation Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice. Expand Into Growing Industries Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations. Deliver Measurable Business Impact Design end-to-end service ecosystems that span digital and physical touchpoints. Create service b