Lead ServiceNow Administrator(Individual Contributor)

At Arctic Wolf , you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Lead ServiceNow Administrator​ to be part of making this/that happen. Position Overview and Objective The Lead ServiceNow Platform Specialist owns the delivery, optimization, and evolution of Arctic Wolf 's ServiceNow platform. This role partners with stakeholders across IT, Security, Facilities, and other business functions to identify business needs, develop scalable solutions, and maximize the value of ServiceNow capabilities. The role may focus on platform governance, service management process improvement, roadmap development, stakeholder engagement, platform administration, application development, automation, and technical solution delivery. The Lead ServiceNow Platform Specialist combines business process knowledge with platform expertise to drive operational efficiency, service excellence, and long-term platform maturity. Responsibilities Develop, enhance, and support ServiceNow platform capabilities through configuration, administration, application development, automation, and technical solution delivery. Partner with stakeholders across IT, Security, Facilities, and other business functions to understand requirements and deliver ServiceNow solutions that support business objectives. Design, recommend, and i