Lead Software Engineer - Machine Learning

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Impact You Will Create Bridge Research and Production: Serve as the critical link translating theoretical data science research and sophisticated algorithms into product-ready, enterprise-scale implementations. Scale to Millions: Build and deploy robust ML APIs and data pipelines engineered to handle millions of requests with high efficiency, low latency, and reliability. Architect from Scratch: Drive organizational technical alignment by architecting high-performance ML solutions from the ground up and leading cross-functional adoption. Roles & Responsibilities ML Algorithm Implementation: Collaborate with Data Scientists to translate complex models and experimental algorithms into clean, high-performance, production-grade code. End-to-End Pipeline Architecture: Design, build, and manage comprehensive ML pipelines encompassing data pre-processing, model generation, automated deployment, cross-validation, and active feedback loo