Legal Customer Success Consultant- JD Required

Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the Role As a Legal Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients. You will serve as the main point of contact for clients of the assigned solution, ensuring their successful onboarding, continued training and driving adoption. Furthermore, you will work cross functionally across several departments to drive customer satisfaction. Responsibilities Managing the overall success and client satisfaction with DMS and Drafting Solutions projects Being responsible for a portfolio of clients Developing a comprehensive training plan to ensure the smooth adoption of the assigned solutions and execute customer retention strategies Coordinating with technical support, product, and development teams to resolve any technical or operational issues Acting as an advocate for clients by communicating their feedback to internal teams for product improvements and feature enhancements. Tracking and analyzing client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement. Requirements Have excellent experience in customer success, account management, client services, or a related role Have familiarity with Gen