Legal Documentation Officer

The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines. Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for: Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively Data entry and drafting the contract according to our standard procedure Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer Calculating fees, taxes and other financial assessments relevant to property settlement for review You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable. With a completed Bachelor’s degree you will have: Experience working with legal concepts, definitions and documentation preferred Experience delivering exceptional customer service 1-2 years direct customer contact (written and phone based) experience working with Aust / NZ,