LMS Administrator

What we are building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What's the position? Our LMS Administrator sits within our Customer Operations team, reporting to the Sr. Manager of Learning and Development. The LMS Administrator will be responsible for the day-to-day management and maintenance of our Learning Management System, ensuring it runs smoothly and efficiently. This role involves coordinating with multiple departments to support the creation, delivery, and management of e-learning content, compliance and training programs. Responsibilities System Management: Manage and maintain the LMS, ensuring its functionality and performance. Perform regular system audits and updates. Troubleshoot and resolve any technical issues related to the LMS. Configure and customize the LMS according to organizational needs. Content Management: Upload and organize e-learning content, including courses, modules, and assessments. Ensure that all learning materials are current, accurate, and accessible. Manage user roles, permissions, and access rights. User Support: Provide technical support and training to LMS users, including employees, instructors, and students. Develop and update user guides, FAQs, and training materials. Respond to user inquiries and issues in a timely and efficient manner. Reporting and Analytics: Generate and analyze LMS rep