M02 - Solution Architect (ServiceNow)

Position Overview We are seeking an experienced Solution Architect (ServiceNow) to lead the design, implementation, and optimisation of ServiceNow solutions across the enterprise. This role requires a strategic thinker with deep technical expertise in ServiceNow platform capabilities, enterprise architecture, and system integration . The successful candidate will drive digital transformation initiatives while ensuring alignment with organisational objectives, governance standards, and technical best practices. The Solution Architect will play a key role in shaping enterprise platform architecture, enabling automation, AI adoption, and workflow modernisation across multiple business functions. Responsibilities 1. ServiceNow Platform Leadership Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess the technical viability of proposed solutions. Design and lead migration strategies to transition workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow. Ensure smooth migration with minimal business disruption and maximum value realisation. Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities. Establish monitoring frameworks that provide real-time insights into system performance, user adoption, and operational efficiency. 2. Artificial Intelligence and Innovation Design and oversee implementation of ServiceNow AI capabilities , including NowAssist, Agentic AI, and emerging AI features . Develop enterprise AI adoption strategies aligned with business objectives and platform capabilities. Explore and integrate ServiceNow AI capabilities with other SaaS platforms such as: Microsoft Copilot Workday SAP Coupa iValua Oracle Lead the migration of existing platforms to ServiceNow Protected Platform (SPP) . Enable new capabilities including AI Agent Studio and Workflow Data Fabric . 3. Enterprise Architecture Provide enterprise-wide architecture guida