Managed Services Delivery Manager - Hardware & Field Services (Telecommuter, US)

About the role As a Delivery Manager you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organization. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You’ll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You’ll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. Location: Denver, CO Annual compensation: $125K - $150K USD + 10% bonus What you'll be doing Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization. Constantly drive us to do better for our customer and our own organization. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks Change Delivery Management It’s likely that you’ll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter o