Managed Services Engineer – Tier 2 Telecom

Job Summary We are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design, implement, and support complex B2B network environments. This role is a bridge between standard support and high-level engineering, requiring a deep understanding of SD-WAN, Networking and Voice technologies alongside a commitment to operational excellence. What You'll Do Design & Implementation: Lead the technical delivery of B2B T2 level solutions, including SD-WAN, MPLS, SASE, and Carrier Grade Circuits. Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco, ADTRAN, Juniper, CATO, VeloCloud). Advanced Troubleshooting: Resolve complex routing issues involving OSPF, EIGRP, BGP, MPLS, and SDWAN. Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services. Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures. Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions. Operational Excellence: Maintain precise network documentation, follow QA processes correctly and ensure strict adherence to client SLAs. Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers. What You Bring Technical Education: Degree in Telecommunications Engineering, Computer Science, or a related field. Certifications: Active certifications such as CCNA, CCNP, Fortinet NSE 4, Cisco Meraki Specialist, or VeloCloud/Cato credentials. Domain Expertise: Strong mastery of TCP/IP, advanced routing protocols, and enterprise network topologies. Ownership Mindset: Demonstrated ability to take end to end responsibility for complex issues, coordinating with ISPs and vendors until full resolution. Strategic Communication: Ability to translate highly technical data into clear, actionable summaries for non-technical client