Manager, Complaint Analyst - Remote, USA

Calyxo , Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere. Summary: The Complaint Analyst Manageris responsible for planning, assigning, and leading the team responsible for the complaint intake, follow ups, and final complaint review, investigation, analysis, resolution, and trending of complaints. This includes ensuring the timely processing of complaints and adverse event reporting. The Product Monitoring Manager works with cross-functional groups such as Investigators, Medical Affairs, Regulatory, Operations, Customer Service and R&D to perform all aspects of handling. In This Role, You Will: Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth. Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members. Complete check-ins and annual performance reviews. Manage, create and update goals for direct reports. Participate and lead Propel Validations and updates Create and update complaint documentation and procedures. Train new team members on propercomplaint intake, follow ups, reviews, and closures. Train team members on new processes. Recommend and implement changes in complaint processes. Review the accuracy of team member complaints and communicate changes as needed. Participate in Quality team audits as the complaint intake SME. Facilitate