Manager, Customer Care & Sales Enablement

Job Summary: The Manager, Customer Care & Sales Enablement is responsible for translating SCANA Energy's business strategy, sales and customer experience goals, and operational priorities into practical learning, quality, knowledge management, and readiness initiatives that improve frontline performance. The role serves as the senior leader for both the Training and Quality organizations, ensuring the effectiveness of their leaders, teams, processes, and business results. Working closely with Customer Care and Sales leadership, the Manager ensures employees, supervisors, and managers have the knowledge, skills, tools, and support needed to deliver strong customer experiences, improve operational performance, and adapt to changing business needs. This is a player-coach role. While responsible for leading the Learning & Development and Quality Assurance functions, including direct leadership of supervisors within those disciplines, the Manager is also expected to actively design training, develop content, facilitate learning, analyze performance trends, and lead readiness efforts for key business initiatives. The role provides strategic direction, establishes priorities and performance expectations, and develops the leadership capability of the Training and Quality teams while remaining actively engaged in execution. The Manager, Care & Sales Enablement plays a critical role in improving customer experience, accelerating employee effectiveness, strengthening leadership capability, and supporting ongoing efforts to improve quality, retention, and cost-to-serve. Primary Responsibilities: Translate Business Priorities into Frontline Action Partner with Customer Care, Sales, Revenue Assurance, IT and Operations leadership to understand business goals, customer experience priorities, and operational challenges. Translate business strategy into training, coaching, knowledge management, quality, and readiness initiatives. Ensure frontline teams are prepared to successfully s