Manager, Engineering Support

ABOUT BESTOW Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us. Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities. Bestow uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.gov http://e-verify.gov. ABOUT THE TEAM Bestow's Engineering team owns all technology for Bestow and the Bestow Platform, serving employees, consumers, and enterprise customers. Our major functional groups are product engineering, infrastructure, IT, data and analytics, and program management, and we work closely with product management and design to define and prioritize the roadmap. Support Engineering is the engineering team our carrier and enterprise partners feel most directly. As the Support Engineering Manager you will lead a team of Technical Solutions Engineers who triage, diagnose, and resolve production issues across the entire Bestow Platform: enrollment and underwriting, policy administration, billing and payments, documents and communications, and the admin toolin