Manager II, Field Process (Technical Manager)

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Manager II, Field Process (Technical Manager) Role Summary Lead customer process engagement, new product introduction (NPI), and successful transition to high volume manufacturing (HVM). Drive process performance, resolve technical escalations, enhance customer satisfaction, and cross-functional execution while building a high-performing field process engineering team What you will be working on Customer & Technical Leadership Develop strong customer relationships and serve as a trusted technical advisor Anticipate customer technology and process needs to support long-term growth Lead a field process team responsible for process development, qualification, optimization, and troubleshooting Own and drive critical customer escalations through timely resolution NPI & HVM Programs Execution Lead NPI programs through qualification and successful HVM adoption Ensure on-time delivery of process and product milestones Drive process performance, tool uptime, and customer success in HVM transition phase Cross Functional Collaboration Partner with ASM R&D, Product Engineering, KPU, Business Units, Field Service, and Sales teams to execute technology programs Align stakeholders on priorities, action plans, and execution timelines Provide customer feedback to improve product and process performance Su