Manager, Payroll and Audit Training Resource

PositionSummary The Manager, Payroll Audit, Training & Resource leads the field auditing, staff training, and client implementation functions within the Client Fund Accounting National Operations team. Reporting to the Director, CFA National Operations & Internal Controls, this role manages a team of Business Systems Analysts (BSAs), field auditors, and an implementation manager, ensuring that employer contribution audits are conducted effectively, new clients are onboarded successfully, and CFA staff across the organization receive the training and resources needed to operate at a high standard. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." KeyDutiesandResponsibilities Provides daily leadership and supervision to Business Systems Analysts (BSAs), field auditors, and the implementation manager, consistent with Company values and mission. Assigns, distributes, and monitors quality and quantity of work produced, ensuring staff are held accountable for consistently meeting quality and production requirements. Develops staff through performance management, goal setting, coaching, and effective employee relations. Oversees the field audit program; ensures employer payroll audits are planned, scheduled, and conducted in accordance with client plan requirements and Company standards. Reviews audit findings and reports; ensures accurate summarization of findings and corrective suggestions, and that results are communicated effectively to clients and internal stakeholders. Oversees the implementation of new clients and system conversions for existing clients; attends implementation meetings as the CFA subject matter expert, providing direction for programming and ensuring successful project completion. Oversees automation initiatives within the CFA team; provides recommendations and plans for improving automation in contribution reporting and workflows. Develops, maintains, and dist