Manager, Professional Services - Consulting

The Manager, Professional Services – Consulting is responsible for leading a team of Software Implementation Consultants responsible for delivering successful customer implementations and advisory services across PointClickCare ’s Payer, Provide & Convener portfolio. The role provides people leadership, operational oversight, and strategic direction to ensure exceptional customer experiences, high-quality project delivery, and achievement of organizational goals. The Manager develops team capabilities, drives continuous process improvement, manages customer escalations and delivery risks, and partners across the organization to advance product adoption, customer outcomes, and business growth. This position plays a critical role in scaling a high-performing consulting organization while fostering a culture of accountability, innovation, and customer success. Key Responsibilities Lead, coach, and develop a team of Software Implementation Consultants by providing performance management, mentoring, hiring, onboarding, career development, and operational leadership to ensure successful delivery and high employee engagement. Reinforce accountability through consistent 1:1s and team rhythms, and deliver continuous coaching feedback rather than relying solely on annual review cycles. Own consulting delivery performance by overseeing customer engagements, ensuring quality execution throughout implementation lifecycles, managing delivery risks, and supporting customer escalations to achieve successful outcomes and high satisfaction. Escalate delivery risks early with clear options and recommendations, not just problems, and quickly realign team priorities when customer needs shift. Establish, monitor, and improve operational performance through KPIs, OKRs, utilization management, capacity planning, forecasting, and continuous assessment of team performance against strategic objectives. Eliminate low-value work and empower Consultants to make delivery decisions closest to the