Manager, Receivables Management Reporting & Analytics

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Manager, Receivables Management Reporting & Analytics will lead the development, delivery, and evolution of operational reporting, dashboards, and performance analytics across Receivables Management. This role will help transform how the organization measures performance by creating timely, accurate, and actionable insights across Collections, Cash Applications, Payment Solutions, Credit, and broader Accounts Receivable operations. This is a hands-on analytics and reporting role for someone who enjoys turning complex and fragmented data into meaningful business insights. The ideal candidate combines strong business intelligence and reporting capabilities with an understanding of Receivables or related finance operations. You will partner closely with Receivables and Finance leadership to strengthen KPI visibility, improve data integrity, automate manual reporting, and build scalable dashboards that enable better operational decision-making. What You'll Do Reporting & Performance Analytics • Own the development and delivery of daily, weekly, and monthly Receivables reports, scorecards, dashboards, and performance analytics. • Build reporting that provides greater visibility into individual and team performance, enabling leaders to identify trends, opportunities, and performance gaps. • Monitor and analyze key Receivables metrics such as aging, delinquency, DSO, CEI, write-offs, disputes, unapplied cash, collections