Manager, Salesforce

Overview: The Manager of Salesforce Administration & Center of Excellence owns the management, optimization, and governance of our Salesforce platform - an 800+ user environment spanning Salesforce and Marketing Cloud. This role leads a team of 3-4 people and is responsible for maturing the existing Center of Excellence, raising platform governance standards, and ensuring the business gets real value from its Salesforce investment. This is a platform leadership role, not a ticket-response role - the right person brings Salesforce capabilities forward to the business proactively, not just responds to what is asked. Location: Remote Essential Duties and Responsibilities Includes the following. Other duties may be assigned. Salesforce Administration & Platform Management Leads the Salesforce administration function across Salesforce including user management, security, roles, profiles, permissions, flows, reports, dashboards, and data quality. Manages intake, prioritization, and delivery of platform enhancements, support requests, and operational needs across 800+ users through a structured, consistent process. Oversees system configuration, automation, and ongoing maintenance - keeping the platform stable, secure, and aligned with business processes. Partners with technical teams on integrations, data flows, releases, and system dependencies; maintains strong documentation across configuration, processes, and release changes. Center of Excellence Matures the existing Salesforce Center of Excellence - building on what exists and closing gaps in governance, standards, intake, change management, and stakeholder communication. Exercises decision-making authority on platform design and configuration standards, including when to push back on requests that do not meet the bar. Partners with business leaders to evaluate requests, challenge unclear requirements, and ensure solutions address the right problems before configuration begins. Business Partnership & Platform Advocac