Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow

Job Summary The Managing Advisory Consultant–CMDB/ITOM - CSDMServiceNowserves as a senior consulting professional wholeveragesdeep technical and industryexpertiseto help customers solve complex business and technology challenges. This role collaborates with sales, delivery, and customer stakeholders to architect strategic solutions, provide advisory services, and drive measurable business value through consulting engagements. What you will do Establish and guide the foundational ServiceNow data architecture across CMDB, ITOM, and CSDM capabilities. Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping, and data model alignment. Assess customer environments toidentifybusiness impacts, platform risks, data quality concerns, and opportunities to improve reporting, automation, operations, and future ServiceNow capabilities. Provideadvisory guidance on CSDM adoption and implementation to ensure the ServiceNow platform is structured to support ITSM, Asset Management, Operations, AI, Automation, Service Mapping, and future platform growth. Partner with customer stakeholders to align technical architecture decisions with business outcomes, platform maturity, and long-term scalability. Lead andparticipatein consulting engagements and develop assessments, workshops, strategies, roadmaps, and executive-level recommendations. Partner with sales teams to support discovery sessions, client meetings, scope development, and Statements of Work (SOWs). Provide expert-level consulting, architecture guidance, and solutionriskmitigation within assigned disciplines. Maintain trusted advisor relationships with customer executives, management, and technical stakeholders. Provide leadership, mentoring, coaching, and technical guidance to consulting team members. Contribute todevelopmentof consulting methodologies, reusable templates, offerings, and practice materials. Support project delivery quality,utilizationtargets, training activities, and ind