Matter Maintenance Specialist

Overview Gordon Rees Scully Mansukhani, a distinguished national law firm with offices in all 50 states, is seeking an experienced Matter Maintenance Specialist to join our team. With flexible location options, including remote and hybrid arrangements, this is a fantastic opportunity for motivated individuals to advance their careers in a supportive and professional environment. The ideal candidate will have 2+ years of Matter Maintenance Specialist experience. We are committed to creating a diverse and inclusive environment for all employees. Join our team and become a key player in a thriving firm where your skills and expertise are highly valued. The Matter Maintenance Specialist manages and processes post-opening client and matter updates, ensuring all changes are accurate, complete, and compliant with firm policies. This role supports attorneys, administrative staff, and finance teams by handling requests such as rate set updates, billing detail changes, matter transfers, and general matter maintenance. The Matter Maintenance Specialist reviews tickets, validates and updates data, and resolves discrepancies while adhering to billing guidelines and internal controls. The position requires strong attention to detail, sound judgment, and the ability to handle a high volume of requests in a fast-paced environment, maintaining confidentiality and providing timely, professional communication. Responsibilities Monitor and manage incoming maintenance requests through the Upfront platform and Fresh Service ticketing system Review tickets for completeness, accuracy, and required approvals or supporting documentation Track ticket status and ensure timely completion within established service levels Process updates to existing client and matter records, including rate set changes, billing detail updates, matter transfers, and general data maintenance Ensure all updates are accurately reflected in firm systems and aligned with client agreements and billing guidelines Valida