Medicaid EVV and Claims Specialist

Job Description - Medicaid EVV and Claims Specialist Reports To: Associate Director - Medicaid EVV and Claims Team Department: Customer Success Location: Remote Position Type: Full-Time Position Summary The Medicaid EVV & Claims Support Specialist at AxisCare plays a vital role in guiding and empowering homecare agencies through the complexities of Electronic Visit Verification (EVV) compliance and Medicaid claim processing. This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows, and the specific requirements of various state EVV systems and aggregators. This role demands strong analytical thinking, high attention to detail, and excellent communication skills. Specialists in this role deliver high-level support by resolving advanced technical and operational issues, onboarding enterprise-level agencies with complex Medicaid and EVV needs managing complex ticket workflows and acting as a subject matter expert and escalation point for EVV and claims-related concerns. In addition to client-facing support via phone, video calls and email, the role includes drafting and managing Engineering Support Desk (ESD) tickets, creating internal and client-facing documentation, delivering training, and identifying trends that inform product improvements and support strategies. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about helping agencies remain compliant. Key Responsibilities Support EVV and Claims Users: Analyze and resolve issues related to Medicaid EVV submissions, 837 claims, payer rejections, token mismatches, and other state or aggregator-related requirements. Create and Manage ESDs: Build and troubleshoot Electronic Service Documentation (ESD) forms with a high degree of proficiency. Must be confident navigating the configuration tools and understanding the downstream impact of changes. Be an Escalation Point: Serve as a go-to resource for complex or unresolved EVV and claims issue