Medical Receptionist & Patient Scheduling Virtual Assistant

Job Title: Medical Receptionist & Patient Scheduling Virtual Assistant Position Type: Part-Time Work Hours: Monday – Wednesday: 9:00 AM – 5:00 PM EST (1-hour unpaid lunch) Thursday: 9:00 AM – 1:00 PM EST Total: 25 hours per week Work Days: Monday – Thursday Salary: $5–$6 per hour (depending on experience) Workplace: Remote About the Role We are seeking a reliable and compassionate Medical Receptionist & Patient Scheduling Virtual Assistant to support the daily operations of our healthcare practice. This role serves as the first point of contact for patients by answering incoming calls, coordinating appointments, processing prior authorizations, and providing administrative support. The ideal candidate has excellent communication skills, thrives in a fast-paced medical environment, and is committed to delivering outstanding patient service while helping the practice operate efficiently. Core Responsibilities Patient Phone Support (Top Priority) Answer and manage incoming patient phone calls promptly and professionally. Handle a high volume of incoming calls while maintaining accuracy and professionalism. Patient Scheduling & Coordination (Top Priority) Schedule, reschedule, and coordinate patient appointments. Assist with appointment changes and patient scheduling requests. Prior Authorization Processing (Top Priority) Process and submit prior authorization requests. Track authorization status and communicate updates as needed. Administrative Support Log all patient names throughout the day and submit the list to the client by the end of each workday. Assist with general administrative and office support tasks. Software & Systems NextGen EHR Weave VOIP Requirements Experience Requirements Healthcare or medical office experience preferred Experience working with medical practice operations Ability to handle a high volume of incoming calls while multitasking efficiently Strong organizational skills and excellent attention to detail Professional, friendly, and compassio