Medical Virtual Assistant - (Bilingual Spanish-English)

Job Title: Medical Virtual Assistant – (Bilingual Spanish-English) Position Type: Full-time Work Hours: 9:00 AM - 5:00 PM Eastern Standard Time Work days: Monday - Friday Rate: $7 - $8 / hour About the Company The company is a pediatric therapy provider delivering care to children and their families throughout Orlando, Florida. The practice offers specialized services including speech therapy, physical therapy, occupational therapy, and Applied Behavior Analysis (ABA) therapy , supporting children’s developmental and behavioral needs. This role focuses on scheduling, billing, and insurance coordination, and requires strong Excel skills, including formulas, data tracking, billable hour calculations, and data management. Key Responsibilities: 1.Patient Calls, Scheduling & Tracking Handle a high volume of incoming patient calls, referrals, and general inquiries Schedule, confirm, and follow up on patient appointments Maintain accurate and organized records of patient calls, appointments, and communications Track patient schedules, therapist availability, and service coordination 2. Insurance Communication, Claims & Credentialing Communicate with insurance companies regarding coverage, claims, and authorization requirements Process insurance claims and assist with prior authorizations Apply medical coding (ICD-10, CPT, HCPCS) for accurate claim submission Assist with credentialing-related documentation and insurance requirements Track insurance approvals, authorizations, and limitations to support scheduling and billing 3. Billing, Unit Tracking & Scheduling Coordination Convert therapy units (based on CPT codes) into billable hours for scheduling and billing purposes Review therapist schedules to ensure required billable hours are met and identify gaps Track and report billable hours accurately for insurance and internal records Apply understanding of varying unit durations (e.g., 15-minute or 30-minute units) when scheduling services 4. Excel-Based Tracking & Data Man