Medical Virtual Assistant - Patient Reactivation & Scheduling

Medical Virtual Assistant – Patient Reactivation, Scheduling & Front Office Support Salary: $5.00–$6.00 per hour (depending on experience) Schedule: Full-time (40+ hours/week) Working Hours: 8:00 AM – 5:00 PM Mountain Time (MST) Working Days: Monday – Friday About the Role Our client is seeking a highly organized and proactive Medical Virtual Assistant to support our internal medicine practice by ensuring patients receive timely follow-up care and complete all provider-ordered services. This role plays a vital part in improving continuity of care through patient reactivation, scheduling, insurance verification, and front office support. The ideal candidate has prior healthcare administrative experience, communicates with empathy and professionalism, and thrives in a fast-paced medical environment while working independently. Primary Responsibilities 1. Patient Reactivation & Care Coordination (Top Priority) Proactively contact patients to ensure completion of provider-ordered labs, imaging, referrals, diagnostic testing, and other follow-up care. Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care. Track pending patient tasks and ensure nothing falls through the cracks. Coordinate with patients regarding provider requests, test results, referrals, and additional care instructions. Escalate complex patient concerns when appropriate. 2. Scheduling & Calendar Management Schedule, reschedule, and confirm appointments across multiple providers. Maintain organized provider calendars while optimizing patient flow. Send appointment reminders using the patient communication platform. Coordinate follow-up appointments and ensure scheduling accuracy. 3. Patient Communication & Front Office Support Answer inbound patient calls professionally and efficiently. Make outbound calls for patient follow-ups, appointment confirmations, and care coordination. Serve as the virtual front desk by assisting patients with scheduling inquiries an