Medical Virtual Assistant: Refills, Scheduling, and Authorizations

Medical Virtual Assistant: Refills, Scheduling, and Authorizations Remote | Endocrinology | Part-Time | 30 Hours/Week | $5/Hour About the Role We are seeking an experienced and highly organized Medical Virtual Assistant to support a growing medical practice with prior authorizations, prescription refill coordination, patient scheduling, telephone encounters, and basic claims follow-up. This role will work closely with the clinic's existing virtual assistant, front-desk staff, providers, and office manager to ensure patient requests are addressed promptly and administrative tasks are completed accurately. The ideal candidate has experience working in a U.S. medical practice, understands how to manage patient messages and insurance-related tasks, and can confidently prioritize multiple responsibilities without allowing requests to remain unresolved. This is a blended front-desk and back-office support position. It is not a full medical billing or coding role. Key Responsibilities Prior Authorizations Gather required patient, insurance, and clinical information for authorization requests. Submit prior authorizations through payer portals, phone, fax, or other approved methods. Track pending requests, follow up with insurance companies, and escalate delays or denials. Prescription Refill Coordination Review refill requests received through calls, messages, and telephone encounters. Confirm required information and route requests to the appropriate provider for approval. Follow up on pending requests and communicate status updates to patients. Appointment Scheduling and Patient Calls Schedule, reschedule, and confirm appointments for new and existing patients. Answer and return calls related to appointments, refills, referrals, and authorizations. Contact patients for follow-up, missing information, or appointment coordination. Message and Telephone Encounter Management Review voicemail, AI-generated messages, and assigned telephone encounters in eClinicalWorks. Respond