Member of Technical Staff (Production Services)

Category-defining tech. Career-defining work. Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact. Because when our customers win, we all win. The Role Production Services owns the customer-facing capabilities of CockroachDB Cloud. The team manages and builds the platform features customers use directly such as implementing customer facing AI features, backup and restore, disaster recovery, and private connectivity. We don’t build tooling for other engineering teams to consume. The features we ship go straight to customers. That shortens the feedback loop between what ships and how it performs with customers, and there's real distributed systems depth in making those features work reliably across clouds and regions at scale. We're looking for a Software Engineer based out of Toronto, to join the Production Services team. The work is hands-on and production-facing. You'll work directly on the systems that protect customer data, handle cluster connectivity and disaster recovery, and power the operational platform CockroachDB Cloud is built on. You'll report to Steve Tidwell, Senior Manager Engineering, as a part of the Production Engineering organization. You Will Build and maintain the managed backup and restore systems that protect customer data across CockroachDB Cloud, with a focus on pipeline reliability, observability, and SLA compliance. Build and improve the customer-facing platform capabilities that shape the CockroachDB Cloud experience. Instrument systems with metrics, alerts, and tooling that surface issues early and reduce mean time to resolution. Reduce operational toil by building automation and tooling that improve reliability without scaling headcount. Help identify ways to apply AI to our