Member of the Technical Staff - Chatbot Engineer

Company Mission / Why This Matters Two Dots builds verification and risk infrastructure for housing to help solve the housing crisis. Housing is too expensive because America created a single family mortgage machine to cut average people into home price inflation fueled by soft bans on new development. That worked for many decades, but when a small single family home costs several million dollars, it stops being an engine of opportunity and becomes a source of the very resentment modern mortgages were originally created to solve. Housing supply has been restricted so much that people have started fabricating documentation or relying on bypasses and overrides to sign up for a payment they can’t really afford. That conceals the problem instead of solving it. We believe that public and private policy has to change, and that involves breaking the system that conceals our affordability crisis and leaves people without the disposable income required to live satisfying lives, fueling resentment and political instability that turns problems at home into problems for the world. The Role Chat agents are becoming the primary interaction surface of the future. It sounds easy to make a good chatbot, but many systems fail because they misunderstand users, overfit prompts, hide structural problems, or turn complex workflows into brittle demos. We are looking for a software engineer who can build consumer-facing chat agents that serve as the frontend to complex workflows. This role requires a rare combination of user empathy, strong written English, strong Python ability, and a metrics-driven mentality. You should be comfortable using SQL or BigQuery to understand quality, but also know when to roll up your sleeves and do manual QA rather than treating every product problem like back-propagation. You are essentially a future version of a UX Engineer, but for conversational natural language experiences instead of buttons and forms. What You'll Work On 1. Consumer-facing chatbots tha