Member Services Representative I

Pay Plan Title: Member Services Representative I Working Title: Member Services Representative I FLSA Status: Non-Exempt Posting Salary Range: $36,192 - $45,964 Office Location: Remote within North Carolina. POSTING DETAILS: Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Why Work for Us ? Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! What We’re Looking For Trillium Health Resources has a career opening for a Member Services Representative I to join our team! The Member Services Representative I provides front-line customer support to members, providers, and stakeholders by answering inquiries and connecting callers to appropriate resources. The role ensures accurate, timely information exchange and a positive service experience through consistent execution of call center processes. This role contributes to reliable service delivery by documenting interactions and following established service standards. On a typical day, you might: Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access. Provide accurat