Membership Enrollment Specialist I

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Membership Enrollment Specialist I processes enrollment additions, updates, changes, reinstatements, and terminations in an accurate and timely manner for the assigned product line. The incumbent is responsible for processing of renewals and premium billing. The incumbent works closely and directly interacts with external customers such as employer groups, 834 vendors and brokers/consultants, and with internal customers such as Underwriting, Account Management, Sales, Customer Service staff, Claims staff, etc. to answer questions and resolve issues. Requirements EDUCATION High School diploma or equivalent. EXPERIENCE Minimum two (2) years' college coursework (48 semester hours) or other equivalent certification with an emphasis in general business, health plan administration, or medical-related fields of study OR minimum of one (1) year of relevant office work experience (such as claims administration, medical office, health insurance, etc.). ESSENTIAL SKILLS & ABILITIES Strong time management and organizational skills Results-driven with highly developed attention to detail Primary focus on accuracy and outcomes Customer service Strong interpersonal skills Keyboarding Dependability High integrity Confidentiality Problem solving Issue resolution Sound judgment Computer literacy Microsoft Office Oral and written communication Teamwork Skills • Active Listening• Administrative Review• Conflict Resolution• Critical Thinking• Customer Service• Decision Making• External Collaboration• Interpersonal Communication• Microsoft Office• Oral Communications• Organizing• Performing Administrative Activities• Problem Sensitivity• Researching• Results Interpretation• Time Management• Written Communication Responsibilities • Accepts, investigates, and responds to incoming calls, e-mails, and other forms of communication in an accurate, timely and professional manner.• Assists