Messaging Agent

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. At LivePerson , we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. What​ ​You​ ​Will​ ​Own: Multitask in a fast-paced, dynamic environment. Learn and retain knowledge of new and existing services offered by the company in order to assist with support requests related to: Our messaging platform. A web-based application used to accept incoming conversations and manage settings of each unique account. Our open-platform concept. We have an API-based approach that allows our customers the ability to customize their solutions. Respond to support requests that are received via messaging Work with global customers to resolve complex technical issues and maintain high customer satisfaction. Provide technical support, ensuring that department goals are achieved. Follow the escalation process: promptly identify cases to be escalated and ensure cases are prepared for escalation (thoroughly investigated and documented). Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership. What you will learn: Become an expert on the proprietary Conversational Cloud messaging platform How to determine the root cause of var