Moving Operations Specialist

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES % of time (must total to 100%) Description of Duty 100% Customer Service (both internal and external) Manage escalations Perform system audits to ensure agent network compliance Manage cost controls and approvals of exceptions and 3rd party costs. Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation Work with other members of the team to ensure the best experience for our customers. Works with It on system enhancements Document all interaction with agents and Relo QUALIFICATIONS AND PREFERRED SKILLS (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Certification Requirements Associate’s degree or business diploma required (or equivalent experience) Qualifications and Experience Requirements Exceptional customer service skills Ability to multitask in a fast-paced environment Attention to detail Analytical and problem-solving skills Outstanding communication skills Domestic House Hold Goods background preferred Self-motivated At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: Position Title: Moving Operations Specialist Salary Range: $40,000.00 - $50,000.00 USD Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employ