Multi-Tenant Data Center (MTDC) Program Manager

Eaton ’s ES AMER NAS division is currently seeking a Multi-Tenant Data Center (MTDC) Program Manager. This is a home-based/remote position and candidates for this role must reside within the United States to be considered for this position. What you’ll do: Position Overview: The MTDC Program Manager is the single-threaded leader responsible for overall customer experience and execution performance for a dedicated strategic account (>$100M annual revenue). This role owns the end-to-end post-order lifecycle, ensuring consistent, high-quality execution across all projects while driving customer satisfaction, schedule adherence and operational alignment. The Program Manager leads a team of Project Managers (PMs) and Project Engineers (PEs), serving as the primary escalation point and interface, and bridging alignment across sales, operations, engineering and manufacturing. The primary functions include ownership of the overall customer experience, leadership of project execution teams, and alignment across cross-functional teams to ensure consistent delivery performance. In this function you will: • Own the end-to-end post-order customer experience and serve as the primary escalation point for customer issues and executive engagement • Maintain deep knowledge of all active projects, risks, execution details, and overall program performance across 25+ concurrent projects within a single account • Drive customer satisfaction through escalation reduction, improved NPS, proactive risk management, and issue resolution • Lead customer engagement cadence, including weekly operational reviews, monthly/quarterly business reviews, and executive-level program discussions • Ensure alignment to OTD (On-Time Delivery), OTIF (On-Time In-Full), scope, quality, and execution expectations • Support project managers while preserving project-level execution ownership and autonomy • Directly lead, develop, coach, and retain project managers and project engineers • Act as a matrix leader acr