New Account Manager Data Center USA, ECS

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide. Job Function: The New Account Manager – Data Center USA is responsible for the build-up of a strong customer base leading to key accounts, with a focus on data center hyperscalers. This role initiates and supports all necessary actions to be included on their AVL and become part of their new system platforms. Once achieved, the role could partially transform into a Key Account Manager role. Reports to: Head of Sales, North America Responsibilities and Objectives: Build-up of a strong customer base leading to key accounts Initiate and support all necessary actions to be included in the AVL of hyperscalers, such as NVIDIA, Google, Meta, AWS Provide product Management & Engineering with necessary technical and commercial information to be able to specify and design a dedicated product portfolio or customized solution Nurturing long-term customer relationships Retaining existing business Driving account growth through upselling, and coordinating with internal local and international teams to ensure smooth service delivery Relationship Management Primary Point of Contact: Act as the face of the company, handling day-to-day communications and client inquiries. Client Onboarding: Welcome new clients, ensuring they understand the product or service and setting clear expectations. Regular Check-ins: Schedule recurring meetings to review progress, gather feedback, and align on goals. Client Retention & Growth Proactive Retention: Keep clients engaged and satisfied to minimize churn. Upselling & Cross-selling: Identify opportunities to offer additional products or services that solve client challeng