NOC Analyst I

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities—seamless, gigabit-speed internet that’s always on, everywhere on your property. With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow’s digital lifestyle. The NOC Analyst I will play a key role in monitoring and supporting the network infrastructure and services to ensure optimal performance and availability. You will be responsible for identifying, diagnosing, and resolving network-related issues while collaborating with other teams to maintain a seamless and secure network environment. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Network Monitoring: Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance. Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary. Track network performance metrics and log incidents for resolution and reporting. Incident Management: Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime. Diagnose and troubleshoot network connectivity issues, outages, and performance problems. Escalate unresolved issues or complex incidents to senior engineers or appropriate teams. Troubleshooting and Support: Provide first-level troubleshooting for network hardware, software, and connectivity issues. Work with vendors and internal teams to resolve hardware failures and software glitches. Perform routine checks on network devices, such as routers, switches, firewalls, and servers. Documentation & Reporting: Maintain detailed incident logs, including troubleshooting steps and resolution timelines. Provide daily, weekly, and monthly network performance reports to the NOC Supervisor. Create and update troubleshooting documenta