Non-Clinical Care Coach

Become a part of our caring community The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity. Scheduled Hours This is a remote position. The first 4 weeks of training will be from 8:30 AM to 5:00 PM EST. After training, the work hours are Monday-Friday from 10:00 am – 6:30 pm EST. No time off is permitted during the first month of training. The first 90 days following training are critical in building your foundation; therefore, planned or unplanned time away should be minimized as much as possible. Key Responsibilities Conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers. Assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans. Coordinate services and connect members to appropriate clinical, community, and multidisciplinary resources to support optimal health outcomes. Ensure proper adherence to compliance. Identify and resolve barriers that impede effective care and member independence. Continuously monitor progress toward desired health outcomes and adjust care strategies as appropriate. Maintain strict adherence to compliance requirements within a highly regulated and highly visible program. Learn and navigate multiple computer systems simultaneously while engaging members in a fast-paced, structured environment with limited schedule flexibility. Use your skills to make an impact Required Qualifications Associate degree in any course Minimum 2 years of experience in any direct adult patient care such as, but not limited to: long-term care, home and community-based services, hospital/facility setting, case management, managed care organiza