Non-QM Income Scenario Specialist (Wholesale)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Non-QM Income Scenario Specialist (Wholesale) is responsible for providing income calculations and reviews for loans prior to underwriter review. The Non-QM Income Scenario Specialist takes initiative and works with others to meet turn times and maintains customer satisfaction, while providing accurate income calculations for all specified loan types and products. This position interprets investor guidelines and applies them to the method being used to calculate income for specified investor(s). The Non-QM Income Scenario Specialist articulates these guidelines and provides explanation of the calculations and methods to all applicable parties. Job Responsibilities: Perform daily loan support for company employees via a ticketing system, inbound phone calls, email, and in person for underwriting/loan scenario-based questions and communication. Review and respond to general income calculation and documentation questions while maintaining thorough