Onboarding & Education Manager

About PK Software PK Software builds pharmacy management software for compounding pharmacies across the United States and Canada. As part of PCCA (Professional Compounding Centers of America), we combine deep compounding expertise with modern technology to help independent pharmacies run their businesses with confidence. We are investing heavily in the customer experience, including a next-generation cloud platform, and education is at the center of that strategy. About the Role We are hiring an Onboarding & Education Manager to build and own customer education at PK Software. This is a builder role. You will stand up our learning management system (LMS), produce video-based training content, design structured learning paths for pharmacy staff, and help customers get real value from our software faster. The role is roughly 80% customer education and 20% customer onboarding. Most of your time goes to building scalable education: courses, videos, learning paths, and self-serve content. When onboarding demand peaks, you will step in alongside our Onboarding team to implement and train new customers directly. That hands-on time keeps your content grounded in how pharmacies actually use the product. What You Will Do Customer Education (approximately 80%) Build and own the customer education strategy and roadmap, maturing us from ad hoc training to a structured, scalable education program Implement and administer our LMS, including course structure, learning paths, enrollment, and reporting Plan, script, record, and edit product training videos and eLearning modules Design role-based curricula for pharmacy owners, pharmacists, and technicians, covering both new customer training and ongoing education for existing customers Build assessments and, over time, certification paths that validate customer proficiency Assist the Support team with knowledge base articles and help documentation, keeping written content consistent with course material Host live training sessions, we