Onboarding Specialist

About Lumistry Lumistry serves over 9,000 pharmacies globally, helping them transform their businesses to improve adherence, reduce operating costs and increase revenue. We offer a collection of solutions purpose-built for pharmacies, enabling our customers to engage with their patients, consolidate vendors, improve patient health literacy, automate tasks and initiate online scheduling for programs and services. For more information, visit . Summary of Job The Onboarding Specialist is responsible for leading the implementation and onboarding experience for new pharmacy clients adopting the Lumistry suite of products, including Lumistry One, Lumistry Voice IVR/IVA, Digital Marketing Services, Paperless Education, and the Mobile App. This role blends project management, customer service, and cross-functional collaboration to ensure a smooth, engaging, and effective onboarding process. You’ll work directly with customers to understand their pharmacy operations, align onboarding to their goals, and ensure they are set up for long-term success using Lumistry ’s suite of solutions. The ideal candidate will be proactive, detail-oriented, and comfortable scheduling, following up, and building relationships with busy pharmacy professionals. Description of Job Duties Provide personalized onboarding experiences by understanding pharmacy customers' goals and workflows, advising them on the best use of Lumistry ’s solutions. Lead multiple onboarding projects simultaneously, managing timelines, milestones, and deliverables while ensuring an excellent customer experience. Use your product knowledge and pharmacy workflow understanding to guide customers on how to best utilize Lumistry tools within their operations. Offer best practices and strategic recommendations to drive adoption. Establish rapport quickly through strong communication skills and a consultative approach. Follow up regularly with customers via email, phone, and video calls to ensure ongoing progress, clarify next